Returns & Refunds

We want you to be happy with your purchase. If you're not completely satisfied, you can return the product for a full refund, store credit, or an exchange, provided it's unopened. Below are the details for our return policy.

How to start a return?

  • Step 1: Register your return

    To start a return, please contact our customer service team either via

    • Email: support@nutripact.co.uk
    • Message: 👋🏻 Live Chat 

    Here they will provide you with a Return Merchandise Authorisation (RMA) number and further information.

  • Step 2: Post your return

    Once you have been assigned your RMA number, securely package the item/s you are returning in its original packaging and send it to the return address as provided in your correspondence.

    Please note that you are responsible for return shipping costs unless you received the wrong item. We recommend using a trackable shipping method for peace of mind.

  • Step 3: We'll do the rest

    Once we receive your return and inspect the item, we’ll process your refund or exchange. Please allow up to 5 business days after we receive your return to complete the process. Depending on your bank or payment provider, refunds may take up to 10 business days to appear in your account. We’ll keep you updated via email when your return has been processed.

    *Please note that in order for a return to be eligible, it must be in pristine condition/unopened and raised within 30 days of receipt.

    You can read our extended Returns Policy below for full Terms & Conditions.

RETURNS POLICY FAQ'S

Got questions? We've got answers.

You have 60 days from the purchase date to return your item. All returns must be in new, sealed and in unused condition including the original packaging.

To start a return, please email our customer service team at support@nutripact.co.uk or contact us here to receive a Return Merchandise Authorisation (RMA) number. Once you have the RMA number, package the item securely in its original packaging and send it to the return address as provided in your correspondence.

Once we receive your return and inspect the item, we’ll process your refund or exchange. Please allow up to 5 business days after we receive your return to complete the process. Depending on your bank or payment provider, refunds may take up to 10 business days to appear in your account. We’ll keep you updated via email when your return has been processed.


Yes, unless you received the wrong or faulty item. Customers cover return shipping for unwanted items.

Once approved, refunds are processed within 5 business days of receiving your return. It may take up to 10 business days to appear in your account, depending on your bank or payment provider.

If you received a damaged or defective item, please reach out to us at support@nutripact.co.uk, and we’ll assist with an immediate solution.

No. All returns must be in new, unused condition and include the original packaging.

Refunds are issued to your original payment method. Once approved, we process refunds within 5 business days of receiving your return. It may take up to 10 business days to appear in your account, depending on your bank or payment provider.

We process orders quickly, so changes or cancellations aren’t always possible. If you’ve made a mistake, contact us as soon as possible and we’ll do our best to help.

If it's been over 10 business days since we confirmed your refund, please check with your bank or payment provider first. If there’s still an issue, contact our customer service team with your order details and return tracking info.

If you didn’t find the answer you were looking for, we’re here to help! Just click the button below to reach out to us.

👋Live Chat is available on our website in the bottom right.

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